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Customer Service Coordinator
RM 2,500 - RM 3,500 / month
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- To efficiently handle inbound customer (call, whatsapp, walk-in) inquiries.
- Monitor and arrangement of logistic matter for product order delivery time to ensure on-time delivery to customers
- Prepare & Manage Sales order (cash) and Delivery order (DO)
- To provide fast and timely response to customer-related problems.
- Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Min possess SPM.
- Fresh graduates are encouraged to apply.
- Able to speak in Mandarin.
- Possess good telephone etiquette with a smiley voice.
- Knowledge of handling basic computers (Microsoft Excel/Word etc).
- Good communication and interpersonal skills.
- Ability to multi-task, prioritize and manage time effectively.
- Special Leave & Benefits such as Exam Leave, Marriage Leave & Gift & etc
- Guarantee minimum 1 month Bonus (Full year tenure)
- Yearly Increments
- Career Progression opportunities - you maybe able to get promotion easily.
- Annual Leave
- Annual Bonus
- Medical and Hospitalization Leave
- Overtime Pay
- Allowance Provided
- Training Provided
- EPF / SOCSO / PCB
- Company Trip