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Customer Service Coordinator

RM 2,500 - RM 3,500 / month

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  • To efficiently handle inbound customer (call, whatsapp, walk-in) inquiries.
  • Monitor and arrangement of logistic matter for product order delivery time to ensure on-time delivery to customers
  • Prepare & Manage Sales order (cash) and Delivery order (DO)
  • To provide fast and timely response to customer-related problems.
  • Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Min possess SPM.
  • Fresh graduates are encouraged to apply.
  • Able to speak in Mandarin.
  • Possess good telephone etiquette with a smiley voice.
  • Knowledge of handling basic computers (Microsoft Excel/Word etc).
  • Good communication and interpersonal skills.
  • Ability to multi-task, prioritize and manage time effectively.
  • Special Leave & Benefits such as Exam Leave, Marriage Leave & Gift & etc
  • Guarantee minimum 1 month Bonus (Full year tenure)
  • Yearly Increments
  • Career Progression opportunities - you maybe able to get promotion easily.
  • Annual Leave
  • Annual Bonus
  • Medical and Hospitalization Leave
  • Overtime Pay
  • Allowance Provided
  • Training Provided
  • EPF / SOCSO / PCB
  • Company Trip