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Guest Relations Officer
RM 2,000 - RM 3,000 / month
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- Communicate with guests, lead guests to make the booking and update into the system.
- Prepare a daily job sheet list to be distributed to the front desk.
- To respond to a guest's request or inquiries during stay, communicate with the frontline & operation or maintenance team to resolve guest’s request or inquiries.
- To carry out daily night duty and follow up all payment collections.
- Monitor rate and occupancy by providing market insights and reporting to superior on the proposed rate/ promotion.
- Prepare invoices to the account department for monthly statements used..
- Assisting guests with check-in and check-out procedures.
- Processing reservations and room assignments.
- Arrange for cleaning and maintaining guest rooms and public areas.
- Conduct the daily guest room inspection.
- Any job assigned by the manager.
Working hours: 9am to 9pm, 5 days per week (overtime payment)
- SPM and fresh graduate are welcome to apply
- Able to communicate in English and Bahasa Malaysia.
- Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
- Problem-solving skills - turn issues into opportunities, so every guest leaves with great memories
- Fluency in the local language - extra language skills would be great, but not essential
- Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic math's, and computers
- Flexibility - night, weekend, and holiday shifts are all part of the job
- Experience - ideally, you’ll have spent at least one year in a front desk or guest service position
- True Attitude - being caring, wanting to make a positive difference, and building genuine connections with guests
- True Confidence - having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
- True Listening - focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
- True Responsiveness - is about providing guests with what they need, and doing so in a timely and caring manner
- Opportunities for promotion
- Professional development
- KWSP, SOCSO & EIS
- Medical claim
- KPI allowance
- Parental allowance
- Car subsidy
- Housing subsidy