Epicareer Might not Working Properly
Learn More

Guest Relations Officer

RM 2,000 - RM 3,000 / month

Checking job availability...

Original
Simplified
  • Communicate with guests, lead guests to make the booking and update into the system.
  • Prepare a daily job sheet list to be distributed to the front desk.
  • To respond to a guest's request or inquiries during stay, communicate with the frontline & operation or maintenance team to resolve guest’s request or inquiries.
  • To carry out daily night duty and follow up all payment collections.
  • Monitor rate and occupancy by providing market insights and reporting to superior on the proposed rate/ promotion.
  • Prepare invoices to the account department for monthly statements used..
  • Assisting guests with check-in and check-out procedures.
  • Processing reservations and room assignments.
  • Arrange for cleaning and maintaining guest rooms and public areas.
  • Conduct the daily guest room inspection.
  • Any job assigned by the manager.

Working hours: 9am to 9pm, 5 days per week (overtime payment)

  • SPM and fresh graduate are welcome to apply
  • Able to communicate in English and Bahasa Malaysia.
  • Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
  • Problem-solving skills - turn issues into opportunities, so every guest leaves with great memories
  • Fluency in the local language - extra language skills would be great, but not essential
  • Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic math's, and computers
  • Flexibility - night, weekend, and holiday shifts are all part of the job
  • Experience - ideally, you’ll have spent at least one year in a front desk or guest service position
  • True Attitude - being caring, wanting to make a positive difference, and building genuine connections with guests
  • True Confidence - having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
  • True Listening - focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
  • True Responsiveness - is about providing guests with what they need, and doing so in a timely and caring manner
  • Opportunities for promotion
  • Professional development
  • KWSP, SOCSO & EIS
  • Medical claim
  • KPI allowance
  • Parental allowance
  • Car subsidy
  • Housing subsidy