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E-Commerce Assistant
RM 2,000 - RM 3,500 / month
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- Manage social media and e-commerce platforms
- Process customer orders in website and social media platforms (Facebook/Instagram/WhatsApp and etc)
- Reply customer enquires promptly and politely
- Handle customer order cancellation, product return, refund or exchange requests
- Resolve product problems by handling customer's complaint, determining the cause of the problem and selecting the best solution to IT
- Good in product information searching
- Assist in any ad-hoc tasks as and when is required by superior
- Education Level: SPM and above
- Computer literate and know basic in Microsoft Office
- Familiar with Social Media platforms (Facebook, Instagram, WhatsApp and etc)
- Ability to communicate fluently in English, Mandarin and Malay (both written & spoken)
- Team player, energetic, able to multitask and work independently
- Good time management and organisational skills
- Fresh graduates are welcomed (training will be provided)
- Possess working experience in customer service line, e-commerce or sport industry is an added advantage
- Ability to work under pressure and attend to customer issues immediately
- EPF / SOCSO / EIS / PCB
- Annual Leave
- Medical Leave
- Medical Claim
- Birthday Leave
- Annual Bonus - based on performance evaluation
- Salary increments upon confirmation based on performance
- Annual company trip