Assistant Operation Manager

• Oversee all aspects of the branch’s operations to improve the departmental performances & sustainability growth in terms of sales revenue, cost control, customer satisfaction, staff development, and operational efficiency.
• Manage the daily operations of the departments to ensure efficient workflows and high service quality following the company’s vision and missions, policies and procedures such as ISO standards.
• Allocate resources effectively between the departments to optimize productivity and meet customer demands.
• Facilitate collaboration between departments in branch office to ensure alignment on goals and strategies.
• Maintain clear & frequent communication lines with headquarters through regular updates and reports regarding inventory levels, order status, departmental performance, and potential risks or opportunities.
• Monitor inventory levels and generate stock orders to headquarters to ensure sufficient stock availability for the branch office.
• Assist in tracking departmental performance metrics & provide insights for continuous improvement.
• Identify and address operational issues promptly, working with relevant teams to implement effective solutions.
• Lead and motivate a team of professionals, providing guidance, training, and support to ensure high levels of performance and employee engagement.

The role is responsible for overseeing the warehouse and customer service departments at the branch office. This role focuses on the optimization of the performance & comprehensive functioning of the departments which includes resource allocation, interdepartmental collaboration, maintaining & improving customer satisfaction, stock monitoring, and ensuring seamless operations to meet business needs.

• Bachelor's degree in business administration, management, or a similar field preferred.
• Min 3+ years of management and leadership experience.
• Excellent leadership and problem-solving skills.
• Strong analytical and organizational skills.
• Ability to multitask and ability to adapt to changing priorities
• Excellent communication and interpersonal skills to foster teamwork across departments.