Leadership & Team Management- Lead, inspire, and manage a diverse team of executives and non-executives to achieve departmental and organizational goals.
- Establish a culture of excellence, accountability, and continuous improvement throughout the outlets.
- Foster an environment of collaboration, respect, and innovation, ensuring all employees are motivated and aligned with the company’s vision and values.
- Provide mentorship, coaching, and professional development opportunities to team members, cultivating future leaders.
Business Strategy & Growth- Develop and execute strategic plans to achieve revenue and profit targets, ensuring alignment with corporate goals.
- Drive business growth by identifying new opportunities in the luxury and international hospitality markets.
- Build and maintain relationships with key stakeholders, including corporate partners, investors, and local authorities, to enhance the hotel’s reputation and profitability.
- Oversee sales and marketing efforts, ensuring campaigns effectively target key market segments and yield measurable results.
Financial Management- Prepare and manage the all outlets’ annual budget, ensuring financial targets are met or exceeded.
- Monitor key performance indicators (KPIs) and implement strategies to optimize performance.
- Analyse financial reports to identify trends, opportunities, and areas requiring improvement.
- Ensure effective cost management across all departments without compromising quality or guest satisfaction.
Operational Excellence- Oversee all outlet operations, including rooms, food and beverage, events, and support services, ensuring smooth and efficient functioning.
- Implement and maintain luxury service standards that exceed guest expectations and enhance brand loyalty.
- Regularly review operational procedures and policies to ensure compliance with local regulations and corporate standards.
- Utilize technology and innovation to improve operational efficiency and guest experience.
Guest Experience & Brand Management- Ensure a consistent delivery of exceptional guest experiences, fostering a culture of service excellence.
- Address guest feedback promptly and effectively, using insights to improve offerings and service standards.
Compliance & Risk Management- Ensure adherence to all legal, safety, and brand standards across the property.
- Mitigate operational risks by implementing robust risk management and emergency response procedures.
