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Customer Success Specialist (Technical)

RM 3,100 - RM 4,000 / month

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  • Customer Assistance: Serve as the first point of contact for customers seeking technical assistance via phone, email, or remote access
  • Troubleshooting: Diagnose, troubleshoot, and identify solutions for customer issues
  • System Management: Manage databases and ensure system security
  • Experience: Preferred candidates with experience in customer service (technical)
  • Languages: Fluent in Mandarin and English (Mandarin required for effective communication with end-users)
  • Skills: Fast learner with excellent attention to detail and strong problem-solving abilities
  • Shift Requirement: Must be willing to work in Rotational Shifts
  • Minimum Qualification: SPM
  • EPF/SOSCO contributions
  • Training provided
  • Commission opportunities
  • Allowance provided
  • Convenient location near LRT Station