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Customer Success Specialist - Mobile

RM 2,000 - RM 2,900 / month

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  • Assist customers and deliver a positive customer service experience
  • Provide immediate solutions and route issues to the appropriate platforms if possible
  • Escalate customer complaints and compliments in a timely manner
  • Respond to inbound calls, emails, and live chats
  • Welcome Fresh Graduates (Minimum SPM)
  • Proficient in Bahasa Melayu and English (speaking, writing, and listening)
  • Comfortable working in a fast-paced environment
  • Strong empathy and patience when addressing customer concerns
  • Training will be provided
  • 5 working days (Rotational shift)
  • Training provided
  • Allowance provided
  • Near LRT Ara Damansara Station (walking distance)
  • EPF & SOCSO