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Outbound Customer Service Agent (Digital Banking)
RM 2,400 - RM 3,000 / month
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- Working Location : CP Tower, Petaling Jaya
- Working hours :
- 9:00am – 6:00 pm (Monday to Friday)
- 10am – 4pm (ALT Saturday),Sun and PH closed
- Salary range: Up to RM 23000 + Attendance Allowance of RM200 + Commission Range from RM500 & above
Job Description:
Sales and Lead Generation:
- Make outbound calls to prospective customers to promote various insurance products.
- Identify customer needs and recommend suitable insurance plans.
- Follow up on leads provided by the company and convert them into sales.
Customer Relationship Management:
- Establish and maintain strong relationships with clients through professional communication.
- Address customer queries and concerns effectively, providing accurate information about insurance policies.
Target Achievement:
- Meet or exceed individual and team sales targets and KPIs.
- Ensure high conversion rates from leads to sales.
Compliance and Documentation:
- Adhere to all regulatory requirements and company policies during customer interactions.
- Accurately record and update customer information in the CRM system.
- Ensure timely submission of sales reports and documentation.
Continuous Learning and Development:
- Attend regular training sessions to stay updated on insurance products, market trends, and sales techniques.
- Adapt to feedback and improve performance to meet business objectives.