Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Assistant Manager, Customer Experience

Salary undisclosed
Checking job availability...
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Position Responsibilities

Project Planning & Execution

  • Lead, coordinated, and managed customer happiness projojects from inception to completion, ensuring alignment with strategic goals.
  • Develop projoject timelines, set objbjectives, and assign tasks to team members to meet deliverableswithin deadlines.
  • Monitor projoject progress, troubleshoot issues, and ensure solutions are implemented to keep projects on track.

Process Optimization

  • Evaluate current support processes to identify fy areas fofor improvement and optimize workflows foforefffficiency and better customer satisfaction.
  • Implement process enhancements based on data analysis, customer feedback, and industry bestpractices.
  • Work with Tech and Operations teams to integrate technological tolls that streamline support functions and imptoce the customer experience.

Project & Stakeholder Management

  • Collaborate with Product, Operatins, Finance, Marketing & Tech teams to implement solutions that enhance customer feedback and operational needs.
  • Contribute to strategic initiatives to improve customer servrvice quality and align with business goals.
  • Communicate key insights and updates with stakeholders and ensure alignment on projoject goals.
  • Oversee complex initiatives and ensure successful on-time implementation within scope withsuccessful implementation.
  • Foster a collaborative approach to ensure projoject deliverables are met while maintaining acustomer-first perspective.

Peformance Tracking & Reporting

  • Define Key Perfrfoformance Indicators (KPIs) to track projoject outcomes and measure customersatisfaction, efffficiency, and impact.
  • Conduct regular perfrfoformance reviews of ongoing projojects and provide feedback to relevant teamsto improve outcomes.
  • Generate reports and insights on projoject perfrfoformance fofor senior management, highlighting areasof success and opportunities fofor improvement.

Team Leadership & Support

  • Provide guidance and support to team members involved in customer happiness projojects,ensuring they are equipped with the tools and knowledge to succeed.
  • Lead by example to fofoster a customer-centric, proactive approach to projoject management.

Customer Experience Strategy

  • Develop and execute strategies to enhance the overall customer experience, incorporatingprojoject-based solutions that address customer pain points.
  • Research market trends and customer feedback to identify fy areas fofor improvement and innovation.
  • Implement initiatives that drive continuous improvement, ensuring a high level of customersatisfaction and brand loyalty.

Risk Management and Issue Resolution

  • Identify fy potential risks within projoject timelines or deliverables and develop mitigation plans tominimize disruptions.
  • Manage escalated customer issues as necessary and ensure quick, effective resolutions that alignwith projoject goals.
  • Regularly review customer feedback to proactively address recurring issues or pain point is customer support process.

Qualifications & Experiences

  • Bachelor’s degree in Business Administration, Project Management, Customer Servrvice, or related field.
  • 3-5 years in projoject management, customer support, or operations, with at least 2 years in aleadership or supervrvisory role.
  • Strong understanding of customer servrvice principles, including KPIs such as CSATAT, NPS, and FRT.
  • Experience with CRM systems, project management tools (e.g., Asana, Jira, Zendesk, Freshdesk, Salesforce, Lark), and customer support software.
  • Proven experience managing multiple priorities, meeting deadlines, and thriving in fast-paced environments.
  • Proven ability to work cross-functionally and build effective relationships with stakeholders.
  • Experience with AI/chatbot tools and knowledge of customer experience best practices.
  • Familiarity with data analysis and reporting tools.
  • Proven track record in managing cross-functional projects and delivering customer-fofocusedresults.
  • Knowledge of industry trends and competitive customer service practices.