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Reservation Officer
RM 2,300 - RM 2,700 / month
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1. Ensure all room reservations are received and logged accurately and promptly by the department. 2. Keep an updated record of tariff information for corporate clients and travel agents, including promotional rates and credit facilities. 3. Organize and store reservation slips, including details of no-shows, cancellations, and complimentary bookings. 4. Follow hotel standards and procedures to log room reservations in an orderly manner. 5. Be knowledgeable about hotel room rates, promotional packages, and be able to provide rates as needed. 6. Understand the room configurations and amenities available in each room category. 7. Notify Supervisor/Reservation Manager of any special requests or rate changes. 8. Confirm reservations one day prior to the scheduled arrival date.