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Customer Service Assistant
RM 2,000 - RM 2,300 / month
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- Respond to customer inquiries promptly and professionally through various channels (phone, email, chat).
- Provide accurate and timely information to customers regarding our products & services.
- Investigate and resolve customer complaints, concerns, and issues in a timely and effective manner.
- Collaborate with other departments to ensure prompt resolution of complex problems.
- Escalate unresolved issues to senior customer service representatives or management as needed.
- Maintain accurate records of customer interactions, comments, and complaints into call log.
- Assist in any ad-hoc tasks as and when is assigned by the immediate superior.
• Fresh graduates are encouraged to apply.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills and a customer-centric approach.
• Ability to handle challenging situations with patience and professionalism.
• Basic computer skills and proficiency in relevant software applications.
• Able to work as a team.
• Proficiency in English and Malay, able to speak Mandarin would be an advantage.
- Competitive Monthly Salary
- Attractive Work Hours: Monday to Friday 9.00am – 6.30pm
- Professional Development Opportunities
- Generous Paid Time Off: annual leave, sick leave, marriage leave
- Performance-Based Bonuses
- Retirement Plans: EPF
- Employee Recognition: Annual Dinner
- Team-Building Activities
- Modern and Well-Equipped Workspace