Checking job availability...
Original
Simplified
Job Responsibilities:
- Review network performance on a monthly basis with customer
- Recommend network enhancement initiatives
- Monthly meeting to build rapport and confidence with customer’s network
- engineers
- Investigate outages and prepare RFO with recommendations on corrective and
- improvement action plans
- Ensure all reported problems for customer are resolved in a timely manner
- Take ownership in handling and managing fault outages
- Be an SPOC for all issues relating to the management of customer’s networks
- Be pro-active and formulate pre-emptive solution against service/network failure.
- Impact analysis on customer’s network and overseeing the entire planned
- maintenance cycle
- Develop customized processes for customer
- Continuously look for new ways to improve the technical and customer relationship grade of services to improve customer satisfaction.
- Manage Change Activities
Job Requirements:
- Minimum 1 years working experience in Telecommunications industry
- Experience in corporate telecommunications and networking are added advantage
- Service management experience preferred
- ITIL certification preferred
- Experience in Telecommunications industry in the Operational and/or Service
- Delivery field
- Experience in customer service environment
- Have a passion for customer service and possess excellent customer handling skills
- Possess commercial and business awareness
- Possess interpersonal and communication skills in a multicultural environment
- Good at planning and organization
- Customer focus
- Independent and capable of decision making and problem solving
- Knowledge in IP and other WAN technologies (e.g.: Leased Line, MethoEthernet, etc)
- Highly motivated and able to work independently under pressure.
- Good in report writing and presentation skill