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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Head of Relationship Management

Salary undisclosed
Checking job availability...
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About The Team

The Head of Relationship Management is responsible for leading a team to develop, maintain, and enhance strategic relationships with key clients, partners, and stakeholders. This role ensures long-term client retention, revenue growth, and customer satisfaction by delivering exceptional service and strategic value. The ideal candidate is a strong leader, relationship-builder, and strategist who can balance business development, client engagement, and internal collaboration to drive business success.

Job Description

Leadership & Strategy
  • Develop and execute the relationship management strategy to strengthen client partnerships and drive business growth for offline merchants.
  • Lead, mentor, and develop a high-performing relationship management team focused on customer satisfaction and business expansion.
  • Collaborate with senior leadership to align relationship management efforts with company goals and revenue targets.

Client Relationship Management
  • Oversee and manage key client accounts, ensuring high levels of engagement, retention, and satisfaction for offline merchants.
  • Develop strong relationships with C-level executives, decision-makers, and key stakeholders to drive long-term partnerships.
  • Identify and implement proactive client solutions, anticipating needs before they arise.

Revenue Growth & Business Expansion
  • Identify upsell and cross-sell opportunities, working closely with sales and product teams.
  • Drive renewals and long-term contracts, ensuring consistent revenue streams.
  • Develop and oversee client segmentation strategies to maximize engagement and resource allocation.

Team Development & Performance Management
  • Hire, train, and develop a relationship management team, setting performance metrics and KPIs.
  • Provide ongoing coaching and support to enhance team capabilities in client engagement and account management.
  • Establish a culture of accountability, collaboration, and customer-first thinking.
  • Setting up relationship management team SOPs and workflows. Track, monitor and provide regular feedback and guidance to the team.

Stakeholder & Internal Collaboration
  • Act as the primary liaison between clients and internal teams, ensuring seamless communication and issue resolution.
  • Work closely with sales, marketing, product, and operations teams to align customer needs with business offerings.
  • Represent the company at industry events, conferences, and networking opportunities to strengthen brand presence.

Risk & Crisis Management
  • Identify and address potential client issues or risks, ensuring proactive resolution and customer satisfaction.
  • Handle crisis management situations, working with PR and executive teams when necessary.
  • Ensure compliance with industry regulations, contracts, and company policies in all client interactions.

Requirements
  • Bachelor's or Master’s degree in Business, Finance, Marketing, or a related field.
  • Experience: 7-10+ years in relationship management, client success, or business development roles, with at least 3+ years in a leadership position.
  • Industry Knowledge: B2B sales and client-facing roles, particularly within the fintech or payments industry.
  • Tools & Technology: Proficiency in CRM tools, data analytics, and reporting systems.
  • Leadership & Team Management: Experience in leading and developing high-performing client-facing teams.
  • Relationship-Building & Negotiation: Ability to develop trusted, long-term relationships with key stakeholders.
  • Strategic Thinking & Execution: Strong analytical mindset, able to align relationship management with business objectives.
  • Communication & Influence: Excellent verbal and written communication skills with C-suite executives and decision-makers.
  • Problem-Solving & Crisis Management: Ability to handle complex client issues and high-pressure situations effectively.
  • Customer-Centric Approach: Passion for delivering exceptional service and value to clients.