Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Chat Support Technician

  • Full Time, onsite
  • RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS)
  • Kawasan Sekitar Kuala Lumpur, Malaysia
Salary undisclosed
Checking job availability...
Original
Simplified

Job Title: Chat Support Technician

Location: Kuala Lumpur, Malaysia (Work from Home; Onsite only when required)

Employment Type: 1-Year Contract

Job Description:

As a Chat Support Technician, you will be responsible for providing IT support to end-users globally. This role is crucial in ensuring seamless technical assistance and maintaining high levels of customer satisfaction. You will interact with users through chat, telephone, email, and Slack, diagnosing and resolving technical issues related to systems, software, hardware, and other end-user solutions.

Key Responsibilities:

  1. Provide IT support to all employees, ensuring effective resolution of technical issues.
  2. Collect relevant information to understand user issues and perform diagnostic procedures.
  3. Communicate with users through chat, telephone, e-mail, and Slack to offer technical support.
  4. Utilize all technical resources to solve customer problems efficiently.
  5. Escalate unresolved issues to second and third-level support specialists or groups.
  6. Maintain call records and resolution details using ServiceNow.
  7. Communicate ideas clearly with management for informed decision-making.
  8. Share knowledge and provide guidance to other agents/technicians on issue resolution.

Schedule:

  • Rotational Shifts:
  • Morning Shift (Earliest: 7:00 AM to 4:00 PM | Latest: 10:00 AM to 7:00 PM)
  • Primarily Work from Home with occasional onsite requirements.

Skills Required:

  • Ability to explain technical concepts to non-technical users.
  • Ability to support users with varying levels of technical competency.
  • Excellent problem isolation and resolution skills to minimize impact and downtime.
  • Strong interpersonal skills and effective communication in English (both written and verbal).
  • Proficiency in technical writing and documentation.
  • Analytical skills to assess and research technical issues, providing viable solutions.
  • Willingness to learn new technologies and adapt to a fast-paced environment.
  • Proficiency in installing, configuring, and supporting PC, Mac, Telephony, Mobile, and Voice & Video software.
  • Troubleshooting skills for Windows 11, MacOS, iOS, Android, and MS Office 365.
  • Ability to follow strict workflow processes for QA and User Acceptance testing.

Why Join Us?

  • Flexible work-from-home arrangement.
  • Opportunity to work in a dynamic, fast-paced environment.
  • Enhance your technical skills with global exposure.

If you are a tech-savvy individual with a passion for problem-solving and customer support, we encourage you to apply!