Customer Service Specialist (Livechat)
Salary undisclosed
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About Bybit
Bybit is a leading global cryptocurrency exchange established in 2018, dedicated to providing a professional, smart, and intuitive trading experience. We are one of the fastest-growing platforms in the industry, with a focus on innovation, security, and empowering users to achieve financial freedom.
Key Responsibilities:
- Assist clients on all inquiries via live chat or email
- Ensure efficient and excellent customer service experience provided
- Be well equipped with the Company's platform/product including keeping abreast of general market conditions
- Diligently and effectively manage and follow up on inquiries/complaints of current/prospective clients
- Possess a strong ability to understand what customers truly need and convert it to constructive feedback and suitable solutions for management
- Ensure frontline operations are smooth, including flagging out any necessary discrepancy or situational risk to management on time.
- Continuously seek improvement to enhance team's performance and work efficiency including overall work process
Requirements:
- Possess Bachelor degree in finance/economics/mathematics or any related capacity
- Preferably candidates with 2-4 years of customer service experience, trained in frontline operations (Live chat and Email)
- Someone with sharp acumen and keen eves with numbers and statistics is ideal for this position
- Proficient in English & Chinese in communication and writing in order to liaise with dedicated market counterparts
- Possess great passion to develop knowledge and a long-term career in fintech/crypto trading firms
- Team player, who is committed and self-driven, with the ability to respond positively to a client's request for assistance
- Able to perform 5 days' shift work including weekends & Public Holidays (8am-5pm /4pm-1am /12am-9am)