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Executive Channel Administration & Support

Salary undisclosed

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COMPANY

  • Takaful Ikhlas FAMILY Berhad

JOB PURPOSE

Agency Registration/ Appointment/ Licensing

  • To provide efficient administrative process for all distribution channels.
  • To coordinate efforts for ‘Business as Usual’ matters in agency administration.
  • To comply with regulators’ guidelines.

Agency Movement

  • To process Agency promotion applications with details in reporting and updating in the system.
  • To process and update Agency demotion exercise.
  • To assist in preparation and distribution of Maintenance of Contract tracking report.

User Management

  • UAT, Redmine, Testing, CR and CRMC meeting involvement.
  • Ensuring efficient and effective management of user’s systems

Ad-Hoc Tasks

  • To oversee ad-hoc tasks on transformation and growth to the Agency Administration especially digitalizing and automation of processing.

JOB RESPONSIBILITIES

  • To assist AVP in executing daily operation and functionality of the department relating to Administration unit and system enhancement.
  • Processing and execute task on registration/ appointment & administration for agency and other distribution channel.
  • Processing and execute tasks on Agency promotion application.
  • Processing and execute tasks on Agency demotion exercise.
  • Processing and execute task on distribution of Maintenance of Contract tracking report.
  • Processing MTA membership (New & Renewal) within the time frame given.
  • Managing the administration of Go Prime (e.g. login access for all agents)
  • Assisting in any audit issue pertaining to Administration & Agency Registration.
  • Maintain and update unit issue log and Redmine related matter accurately and in a timely manner.
  • Managing inquiry from internal & external (via Channel Administration’s email).
  • Assist in generating agent’s master listing raw data reporting and CYNR pending report.
  • Managing to ensure payment for MTA registration, MTA renewal, printing vendor, POS Malaysia and CTOS are in place, accurate and in payment is accordance to TAT.
  • Assist in planning, developing, and implementing various strategies and standard procedures in the department to ensure that we meet sales and operational excellence standards and compliant with regulatory guidelines.
  • Collaborate with other staff to ensure that department time and access are accurately coordinated.
  • Actively seeks out opportunities to improve departmental processes/procedures.
  • Approaches problems in a rational manner to ensure comprehensive understanding and effective resolution.
  • Maintain proper recording and filling system.