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Customer Service/Relationship Internship

Salary undisclosed

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Company Description

Join YES EMPIRE GROUP in Phileo Damansara 1, Petaling Jaya and be part of a diverse business portfolio specializing in offering comprehensive consultancy services tailored to meet your real estate needs. Whether you are looking to buy or sell a property, refinance your existing home, or embark on a transformative home renovation project, we’ve got you covered. Our seasoned team of real estate experts is dedicated to guiding you through every step of the process, providing personalized advice and strategic solutions. With a focus on client satisfaction and a deep understanding of the real estate market, we ensure a seamless and rewarding experience for our clients.

Role Description

This is an internship role for a Secretarial Admin/Customer Service/Relationship Intern at YES EMPIRE GROUP, located in Phileo Damansara 1, PJ.

What You'll be Doing

  • Handling client inquiries regarding company services or products
  • Obtaining testimonials or feedback from successful clients for marketing purposes
  • Ensuring the company’s growth and sustainability by collecting positive feedback (client success relations)
  • Collaborating with cross-functional teams to ensure seamless customer service delivery
  • Providing feedback and recommendations to management to improve customer satisfaction
  • Performing ad-hoc tasks as required

What We're Looking For:

  • Candidate must possess or currently pursuing a Diploma or Bachelor's Degree in Business Admin/Secretarial Admin - Customer Service/Relationship or any relevant courses.
  • Applicants must be willing to work at Phileo Damansara 1, PJ (accessible via MRT Phileo Damansara)
  • Minimum period of internship is 4 months
  • Strong communication and interpersonal skills, with the ability to interact effectively with customers
  • Excellent problem-solving and critical thinking skills to address customer inquiries and concerns
  • Proficiency in using customer service software and tools
  • A passion for delivering exceptional customer service and a genuine desire to help others
  • Ability to work as part of a team and contribute to a positive work environment
  • Proficiency in both spoken and written English and Bahasa Malaysia

Benefits:

  • Allowance provided
  • Gain professional experience
  • Opportunities for promotion
  • Accessible via public transport (MRT Phileo Damansara)

You may send your details with latest resume to : 016-267 3694 (Whatsapp) / [email protected] (email)

All the best!