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Assistant Manager, Benefit Services

Salary undisclosed

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Job Title

Assistant Manager, Benefit Services

Reports To

Senior Manager, Benefits Services & Payroll

Role Purpose

To liaise with 3rd parties on medical services provided to MAG employees and attend to medical-related queries by analyzing and identifying the solutions to ensure compliance, competitive and aligned with Human Capital Policy and Employment Terms & Conditions.

Key Accountability

  • Analyze utilization data and trends to evaluate the effectiveness of the current medical benefits program.
  • Recommend enhancements and improvements to the medical benefits package based on utilization, industry trends and employee feedback.
  • Develop and implement policies and procedures related to medical benefits to be par with per market.
  • Prepare and ensure the contract with TPA and In-house clinic is valid and monitor their performance as per contractual agreements.
  • Manage the relationships with third-party administrators (TPA) and private hospitals to ensure high-quality service delivery.
  • Coordinate with other units to promote awareness and understanding of benefits offerings through various communication channels.
  • Address employee inquiries and concerns related to medical benefits promptly and effectively.
  • Manage Employee medical issue from start to end as per company guidelines.
  • Provide solution to Employee regards on Medical issue.
  • Prepare the yearly budget for medical utilization based on past year trends and other factors.
  • Oversee the administration of medical benefits enrolment, changes, and terminations, ensuring accuracy and timeliness.

Qualifications & Working Experience

Degree in Human Resources, Business Administration, or Healthcare Administration with 4 - 5 years of experience in benefits administration preferably with a focus on medical benefits.

Areas of Experience

  • Understanding of healthcare regulations including insurance coverage.
  • Familiar with medical terminology.

Personality Traits

  • Excellent interpersonal skills and public relationship.
  • Exceptional service orientation.
  • Detail-oriented with strong analytical, evaluative and problem-solving skills.
About Malaysia Airlines
Size More than 250
Industry Passenger Airlines
Location Malaysia
Founded 1 May 1947
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