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Guest Support Representative

Salary undisclosed

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We're Hiring: Guest Support Representative

Are you passionate about delivering outstanding customer service? Join our dynamic hospitality team as a Guest Support Representative and help ensure every guest enjoys a seamless and memorable experience—from pre-booking to post-stay.

Key Responsibilities:

  • Provide professional and friendly support via chat, phone, and email—responding promptly and accurately.
  • Act as the first point of contact for check-in, cleaning, maintenance, and check-out issues, taking full ownership of guest concerns.
  • Troubleshoot common technical issues, including Wi-Fi resets, boiler repressuring, and other essential amenities.
  • Maintain a high level of quality and professionalism in all guest interactions.
  • Proactively address concerns and provide creative solutions to ensure guest satisfaction.
  • Stay current with GuestReady's processes, tools, and system updates.
  • Keep detailed records of guest interactions in our internal system.

What We’re Looking For:

  • Excellent written and spoken English (additional languages such as French or Portuguese are a plus).
  • Strong problem-solving skills and the ability to think on your feet.
  • Ability to multitask in a fast-paced environment.
  • Comfort with technology and troubleshooting common issues.
  • Previous experience in customer service, hospitality, or a related field.
  • Flexibility to work evenings, weekends, and holidays.
  • A positive attitude, proactive mindset, and attention to detail.
  • Ready to make a difference in guest experiences? Click “Apply Now” to join our team and help shape exceptional stays at GuestReady!