Technical Account Manager
Descriptions:
1. To understand the business scenarios of large enterprises, cooperate with the IT, application architecture and personnel of the enterprise, sort out and analyze the existing IT architecture of the customers, assist and provide the IT plan for the overall planning of the IT, and to promote the provision of the pre-sales architect design of the landing, implementation, delivery and coding.
2. Help large enterprises to develop IT architecture and business processes, including digitalization, Cloud adoption, containerization, business continuity planning, disaster and recovery, exception handling mechanisms and problem contingency plans based on Alibaba cloud product and technical system.
3. As technical lead and architect for big project including Alibaba cloud hybrid or private project, data mid-end, smart cities, integration project and etc., provide consulting, architecture and implementation, risk and quality management, operation optimization and ultimately make sure project success and value delivery.
4. Regular communication with the customer teams and executives to develop strategic, technical roadmap and plans that help customers achieve their business objectives.
Qualifications:
- Over 5 years of experience in solution development, architectural design, server-side development, and operational tasks within enterprise groups.
- Solid technical expertise in large-scale application development or operations with cloud product foundations.
- Proficiency in technical domains such as cloud-native technologies, big data, databases, networking, middleware, and the architecture of main business line products.
- Capability to understand and design cross-product system architectures and effectively solve related issues.
- Ability to recognize customer categories and maintain tailored communication and problem resolution strategies, ensuring satisfaction at all levels, including senior management.
- Strong operational management skills, focusing on system optimization to maximize cloud platform stability and efficiency.
- Competence in coordinating both internal and external stakeholders, managing customer or complex internal projects, adhering to SLAs, and achieving high satisfaction.
- Systematic and comprehensive solution design and architectural skills catered to complex technical environments.
- Excellence in decomposing complex technical issues into actionable solutions and system architecture designs for single-product technical scenarios.
- Expertise in applying practical cases and custom optimization solutions for customer-specific business scenarios, such as high availability.
The TAM we are looking for will create a communicative environment, excelling in distilling communication points, effective listening, and clear expression of ideas. With a dynamic service-oriented mindset, you're committed to seeing customer issues through to resolution. If you have a blend of technical proficiency, customer-facing experience, and the drive to deliver exceptional solutions, we want you on our team.