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Product Implementation Manager (Unit Head) - Insurance

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Job Title: Product Implementation Manager (Unit Head)

Duration: 12 months contract

Work Location: Menara MCIS, Jalan Barat, PJ , Selangor

Overall years of experience: 5-8 years

Relevant years of experience: 5+ years

Domain: Insurance

Skills: Product development, analysis and implementation

Mandatory Skills: Acquiring the detailed understanding of new products and business processes.

DESIGNATION / JOB GRADE : Product Implementation Manager (Unit Head)

DIVISION / DEPARTMENT: Business Partnership, Process Innovation and Automation

REPORTS TO: Head of Implementation / COO

ROLE SUMMARY -

A product implementation manager is a professional who is responsible for overseeing the introduction of new products into an organization both for Individual Life and Group Business Models. She will work closely with various stakeholders, such as product managers, developers, designers, researchers, analysts, marketers, and customers, to ensure that the implementation process is smooth, efficient, and successful.

MAIN RESPONSIBILITIES -

1. Reviewing the product requirements and specifications from external or internal clients.

2. Developing and managing the implementation project plan, timeline, budget, and scope.

3. Coordinating and communicating with the project team and other relevant parties.

4. Providing technical support and guidance to the project team and the end-users.

5. Management of Design-time Module in InsureMO platform covering product configuration, validations, and form build.

6. Collaborate with other team members on management of access in the Design-Time module.

7. Identifying and resolving any issues or risks that may arise during the implementation.

8. Evaluating the quality and performance of the product or system after the implementation.

9. Soliciting and incorporating feedback from the end-users and stakeholders.

10. Implementing and monitoring any enhancements or improvements to the product or system.

11. Define workflows and assist in the designing of SOP’s for new business initiatives.

12. Collaborate with stakeholders to identify areas where businesses can improve processes and workflows.

13. Advice business and management on change in staff levels to support the new processes.

14. Support and manage the team of Product Implementation Executives and Product Configurators. Managing and monitoring their day to day activities, designing their KPIs and ensuring that they deliver on the same.

15. Create and present process reports for senior management approval.

16. Create process documentation/workflows, knowledge articles and self-service guidance for IT Services.

17. Staying up to date with the latest business practices and technologies. Collect and document of business requirements for project and process improvement/automation efforts.

18. Maintain a complete understanding of and adheres to all IT policies and processes in collaboration with business uses.

19. Manage and support all the stakeholder across all the functions and help manage the complete product implementation life journey.

RESPONSIBILITIES & ACCOUNTABILITY -

Job Expectation:

  • Identify needs of new products for business and support improve processes and workflows to remain competitive in their industry.

KEY KNOWLEDGE & SKILLS -

Qualification:

  • Bachelor's degree in business, economics, accounting, or similar.
  • 3 to 5+ years' experience as a product analyst.
  • Proven portfolio of completed projects.
  • Advanced understanding of business functions, workflows, and processes.
  • Excellent written and verbal communication skills.
  • Detailed knowledge of workflow and process control software.
  • Analytical and problem-solving skills.
  • Good interpersonal and interviewing skills.
  • Experience with team management.

Job Dimension and KPI:

  • Acquiring the detailed understanding of the new products and business processes.
  • Develop collaborative relations with all departments.
  • Problem hunting and analytics.
  • Product Analytics and Solution.

Experience:

  • 3 to 5+ years' experience as a product development, analyst, and implementation.

Decision Making Authority:

  • Creative problem solver
  • Great analytical skills
  • Data-driven approach

Key Skills:

  • Excellent organizational skill
  • Time management skills
  • Outstanding communication
  • Collaboration
  • Client experience acumen
  • Presentation skills
  • Critical thinker

Internal & External Relationship:

  • Collaborative and Teamwork
  • Stakeholder Management