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Customer Service Specialist

Salary undisclosed

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Key Responsibilities:

Presales Feasibility Study

  • Analyze and understand customer needs and available equipment resources to assess the feasibility of potential project implementations.

Client Onboarding & Enablement

  • Lead the end-to-end onboarding process for new clients, ensuring seamless transitions by gathering and consolidating all required information and confirming project requirements.

Customer Success

  • Build and maintain strong client relationships to understand their goals and challenges, driving satisfaction, retention, and product optimization.
  • Ensure all client issues are resolved within the SLA, delivering a high-quality support experience.

Sales Operations Support

  • Monitor client account status, identify abnormalities, and collaborate with internal teams for timely follow-ups.
  • Conduct regular accuracy checks to maintain data integrity and prepare essential documentation, including maintenance reports, incident investigation reports, and project-related documents.

On-site Work (Optional/Remote)

  • Coordinate with vendors and other stakeholders for installation works, including defining scope, timelines, and costs.
  • Provide on-site support for installation activities as needed, including overnight and off-hours schedules.

Qualifications:

  • Candidates with 1-3 years of experience in customer success or sales operations support are preferred.
  • Educational Background – Bachelor’s Degree in Business, Marketing, Information Technology, or related disciplines.
  • Bilingual Proficiency – Strong verbal and written skills in Chinese and English; familiarity with business terminology is advantageous.
  • Technical Skills – Proficient in MS Office (Excel, PowerPoint), with strong analytical and problem-solving skills.
  • Work Environment Adaptability – Independent, eager to learn, and willing to work on-site when required.