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Key Responsibilities:
Presales Feasibility Study
- Analyze and understand customer needs and available equipment resources to assess the feasibility of potential project implementations.
Client Onboarding & Enablement
- Lead the end-to-end onboarding process for new clients, ensuring seamless transitions by gathering and consolidating all required information and confirming project requirements.
Customer Success
- Build and maintain strong client relationships to understand their goals and challenges, driving satisfaction, retention, and product optimization.
- Ensure all client issues are resolved within the SLA, delivering a high-quality support experience.
Sales Operations Support
- Monitor client account status, identify abnormalities, and collaborate with internal teams for timely follow-ups.
- Conduct regular accuracy checks to maintain data integrity and prepare essential documentation, including maintenance reports, incident investigation reports, and project-related documents.
On-site Work (Optional/Remote)
- Coordinate with vendors and other stakeholders for installation works, including defining scope, timelines, and costs.
- Provide on-site support for installation activities as needed, including overnight and off-hours schedules.
Qualifications:
- Candidates with 1-3 years of experience in customer success or sales operations support are preferred.
- Educational Background – Bachelor’s Degree in Business, Marketing, Information Technology, or related disciplines.
- Bilingual Proficiency – Strong verbal and written skills in Chinese and English; familiarity with business terminology is advantageous.
- Technical Skills – Proficient in MS Office (Excel, PowerPoint), with strong analytical and problem-solving skills.
- Work Environment Adaptability – Independent, eager to learn, and willing to work on-site when required.