Epicareer Might not Working Properly
Learn More

Customer Service (Cantonese & English Asean Market)

Salary undisclosed

Checking job availability...

Original
Simplified
Job Responsibility

Â

  • Provide outstanding support to customers through phone, email, and online platforms, ensuring their inquiries are resolved quickly and effectively
  • Engage with customers to identify their needs and recommend the right products and services, ensuring they receive personalized solutions
  • Foster long-term relationships by exceeding customer expectations and ensuring their satisfaction with our services
  • Foster long-term relationships by exceeding customer expectations and ensuring their satisfaction with our services
  • Perform ad-hoc task as requested by management
  • Manage escalated customer complaints with professionalism, aiming to resolve issues quickly and effectively while maintaining customer trust.
  • Adhere to policies and regulatory requirements regarding data protection, privacy, and fraud prevention. Ensure all customer information is handled securely and confidentially.

Job Requirements

  • Over 1 year of experience in Contact Centre/BPO environments with background in retail/ ecommerce added value
  • Skilled in managing multi-channel operations encompassing telephone, email, chat, and social media
  • Proficient in both verbal and written Cantonese & English B2
  • Maintains composure under pressure, ensuring completion of every task
  • Expert in multitasking, prioritization, and meeting deadlines seamlessly
  • Applies analytical thinking and problem-solving abilities to drive success
  • Thrives in high-paced, high-pressure environments.

Â

Â

Job Benefits

  • Be Part of a Market Leader: Â Join Malaysiaâs largest homegrown BPM! Experience a family-like work environment where growth, teamwork, and support are our top priorities. Our team is fun, young, and energetic! Check out our culture on LinkedIn: Daythree.
  • Flexible Work Hours: Â Enjoy a healthy work-life balance with rotating shifts between 9:00 AM and midnight, giving you the chance to experience different work schedules while maintaining a balanced lifestyle.
  • Competitive Compensation: Â We offer a competitive salary package that aligns with market standards, ensuring you are rewarded for your hard work.
  • Prime Location: Â Just a 5-minute walk from the nearest LRT station with a covered walkway and easy access to Food & Beverage outlets and a mall.
  • EPF SOCSO