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Company Description
SOCOE is a technology company based in Kuching, Sarawak that values diversity and innovation in building a seamless community platform. Our mission is to empower individuals within our organization and add genuine value to people's lives through our technology solutions.
Role Description
This is a full-time on-site role for a Customer Service Lead at SOCOE. The Customer Service Lead will be responsible for overseeing customer support, ensuring customer satisfaction, maintaining phone etiquette, and enhancing the overall customer experience.
Qualifications
- Customer Support and Customer Service skills
- Knowledge of Phone Etiquette
- Experience in maintaining Customer Satisfaction
- Strong focus on Customer Experience
- Excellent communication and interpersonal skills
- Ability to lead a team and prioritize tasks effectively
- Experience in a similar role in the technology industry is a plus
- Bachelor's degree in Business Administration or related field
- 3 years working experience