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Customer Service Lead

Salary undisclosed

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Company Description

SOCOE is a technology company based in Kuching, Sarawak that values diversity and innovation in building a seamless community platform. Our mission is to empower individuals within our organization and add genuine value to people's lives through our technology solutions.

Role Description

This is a full-time on-site role for a Customer Service Lead at SOCOE. The Customer Service Lead will be responsible for overseeing customer support, ensuring customer satisfaction, maintaining phone etiquette, and enhancing the overall customer experience.

Qualifications

  • Customer Support and Customer Service skills
  • Knowledge of Phone Etiquette
  • Experience in maintaining Customer Satisfaction
  • Strong focus on Customer Experience
  • Excellent communication and interpersonal skills
  • Ability to lead a team and prioritize tasks effectively
  • Experience in a similar role in the technology industry is a plus
  • Bachelor's degree in Business Administration or related field
  • 3 years working experience