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Network Specialist (SDWAN CTS)

Salary undisclosed

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Job Description

  • Act as client's Subject Matter Expert with extensive understanding of clients's SD-WAN network setup/login
  • Provide Technical Support for escalated incident from NOC engineers, troubleshooting and solving the issues.
  • Provide and/or review configurations of complex changes, documenting all changes including and not limited to maintaining network documentation.
  • Manage incidents to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
  • Provide fault isolation and root cause analysis for technical issues
  • Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
  • Review of technical documentation for training materials, manuals, troubleshooting guides, etc.

Requirements

  • 5+ years Experience in similar support roles, working directly with large global customers and partners in addition to internal teams (such as DevOps, Engineering, QA, Product Managers)
  • Working experience in configuring and troubleshooting SD-WAN technologies.
  • Experience in routing/switching technology, including MPLS IPVPN, Cloud COnnect Solution, BGP, OSPF, etc.
  • Working experience in at least one of the SD-WAN solutions, Silverpeak, Cisco-SDWAN, Velocloud, Fortinet.
  • Experience with Cisco, Juniper and Fortinet products.
  • Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols RADIUS etc.)
  • Experience working with multi-factor authentication security system (tokens, certificates, CAC cards and similar)
  • Working knowledge of Security services (IDS/IPS, Firewalls, etc.)
  • Virtualization experience (AWS, Azure, VMWare, OpenStack) is a plus
  • Candidates who possess SD-WAN certification and/or CCIE/CCNP is a plus
  • Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required.
  • Excellent written and verbal communication skills.