Collection Systems Lead (Malaysia Shared Services)
Salary undisclosed
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We are now expanding our operations with the establishment of a Shared Services Entity in Malaysia - Neo Services Sdn Bhd (NEO), to support our growth and operational excellence.
NEO will centralize key functions such as Customer Services, Banking Operations and Credit Operations; enabling scalable solutions that align with our vision, agility and efficiency.
Responsibilities :
- Responsible for the smooth running of the Collections systems, and is required to work with multiple stakeholders, including management, business units, tech and vendor teams from both Malaysia and overseas.
- Work closely with the management to implement strategies to enhance Collections productivity, effectiveness and efficiency.
- In-charge of the smooth delivery of all system-related projects and enhancements, working in tandem with tech and vendors within the budget and timelines.
- Ensure that the systems are up to date and comply with dynamic business requirements, audit and risk matters, and regulatory changes.
- From time to time be assigned additional tasks from the reporting managers.
Requirements:
- Good understanding of system development life cycle process or project management.
- Good knowledge of banking products and processes and/or Risk and Collections processes would be an advantage.
- Possess strong communications and presentation skills.
- Able to work individually without supervision and in a team oriented setting.
- Possess strong process and workflow management skills.
- Proficient in project management, MS Office and SQL softwares.