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About Us
Job location: Cyberjaya, Selangor, Malaysia
When you work with us, you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognising individual strength.
We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.
At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.
Join a supportive work environment where you’ll have the tools and training you need to grow and succeed.
DHL Supply Chain is Great Place To Work certified.
Responsibilities
The logistic industry has been accelerating the pace of digitalization more than before. Infrastructure & Service Management (ISM) function within DHL Supply Chain Asia Pacific IT, plays a crucial role in helping to ensure the security , resiliency of the IT infrastructure & network that are available 24x7.
The regional ISM team supports many Strategic Programs & Initiatives across the APAC region. The IT Service Management Analyst within the ISM team is responsible for supporting the company’s regional IT Service Management operations. Reporting to the Head, Service Management APAC IT, the person will be accountable for building and maintaining robust, effective, and efficient process, solutions, and analytics.
The person will be responsible for:
If you are interested in this area, you should have a strong interest in IT Service Management with good aptitude on service management and delivery and ready to be part of a team to support regional migration/rollout programs.
You have strong communications skills, able to work independently in a highly matrix organization, ready to take part in technical discussions and working with different stakeholders varying from global , regional to countries and with suppliers too.
General expectations -
Competencies and Experience
Job location: Cyberjaya, Selangor, Malaysia
When you work with us, you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognising individual strength.
We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.
At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.
Join a supportive work environment where you’ll have the tools and training you need to grow and succeed.
DHL Supply Chain is Great Place To Work certified.
Responsibilities
The logistic industry has been accelerating the pace of digitalization more than before. Infrastructure & Service Management (ISM) function within DHL Supply Chain Asia Pacific IT, plays a crucial role in helping to ensure the security , resiliency of the IT infrastructure & network that are available 24x7.
The regional ISM team supports many Strategic Programs & Initiatives across the APAC region. The IT Service Management Analyst within the ISM team is responsible for supporting the company’s regional IT Service Management operations. Reporting to the Head, Service Management APAC IT, the person will be accountable for building and maintaining robust, effective, and efficient process, solutions, and analytics.
The person will be responsible for:
- Supporting initiatives & projects to implement improvements to IT service management policy, process, procedures, work instructions and tools
- Providing exemplary service, training and guidance to the IT community related to IT Service Management Suite of Tools (Global Service Now)
- Assisting with the promotion and communication of ITSM process across DSC APAC
- Ensuring process adoption and compliance through communication and training
- Producing reports based on defined measures, metrics and key performance indicators
- Recommending improvements regarding processes, reporting, communication, training and tools
- Managing the documentation and artifacts that support IT service management processes
If you are interested in this area, you should have a strong interest in IT Service Management with good aptitude on service management and delivery and ready to be part of a team to support regional migration/rollout programs.
You have strong communications skills, able to work independently in a highly matrix organization, ready to take part in technical discussions and working with different stakeholders varying from global , regional to countries and with suppliers too.
General expectations -
Competencies and Experience
- Experience of IT Service Management and ITIL operational deployment for 3+ years
- Experience of communicating at senior level, influencing and driving direction/change initiatives in complex environments
- Ability to link Service Management measures to strategic goals of the business
- IT, business and supply chain credibility
- Self starter, self motivator, highly resilient
- Strong, confident communication and influencing skills
- Highly developed collaboration and teamwork skills
- Experience of presenting to large audiences
- Experience in people management and motivating across a matrix of teams
- Multicultural awareness
- Fluent in English, although other languages would be desirable
- Diploma/Degree level or equivalent
- ITIL Management Certificate
- Service Management practitioner in one or more areas
About Us
Job location: Cyberjaya, Selangor, Malaysia
When you work with us, you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognising individual strength.
We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.
At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.
Join a supportive work environment where you’ll have the tools and training you need to grow and succeed.
DHL Supply Chain is Great Place To Work® certified.
Responsibilities
The logistic industry has been accelerating the pace of digitalization more than before. Infrastructure & Service Management (ISM) function within DHL Supply Chain Asia Pacific IT, plays a crucial role in helping to ensure the security , resiliency of the IT infrastructure & network that are available 24x7.
The regional ISM team supports many Strategic Programs & Initiatives across the APAC region. The IT Service Management Analyst within the ISM team is responsible for supporting the company’s regional IT Service Management operations. Reporting to the Head, Service Management APAC IT, the person will be accountable for building and maintaining robust, effective, and efficient process, solutions, and analytics.
The person will be responsible for:
If you are interested in this area, you should have a strong interest in IT Service Management with good aptitude on service management and delivery and ready to be part of a team to support regional migration/rollout programs.
You have strong communications skills, able to work independently in a highly matrix organization, ready to take part in technical discussions and working with different stakeholders varying from global , regional to countries and with suppliers too.
General expectations -
Competencies and Experience
Job location: Cyberjaya, Selangor, Malaysia
When you work with us, you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognising individual strength.
We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.
At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.
Join a supportive work environment where you’ll have the tools and training you need to grow and succeed.
DHL Supply Chain is Great Place To Work® certified.
Responsibilities
The logistic industry has been accelerating the pace of digitalization more than before. Infrastructure & Service Management (ISM) function within DHL Supply Chain Asia Pacific IT, plays a crucial role in helping to ensure the security , resiliency of the IT infrastructure & network that are available 24x7.
The regional ISM team supports many Strategic Programs & Initiatives across the APAC region. The IT Service Management Analyst within the ISM team is responsible for supporting the company’s regional IT Service Management operations. Reporting to the Head, Service Management APAC IT, the person will be accountable for building and maintaining robust, effective, and efficient process, solutions, and analytics.
The person will be responsible for:
- Supporting initiatives & projects to implement improvements to IT service management policy, process, procedures, work instructions and tools
- Providing exemplary service, training and guidance to the IT community related to IT Service Management Suite of Tools (Global Service Now)
- Assisting with the promotion and communication of ITSM process across DSC APAC
- Ensuring process adoption and compliance through communication and training
- Producing reports based on defined measures, metrics and key performance indicators
- Recommending improvements regarding processes, reporting, communication, training and tools
- Managing the documentation and artifacts that support IT service management processes
If you are interested in this area, you should have a strong interest in IT Service Management with good aptitude on service management and delivery and ready to be part of a team to support regional migration/rollout programs.
You have strong communications skills, able to work independently in a highly matrix organization, ready to take part in technical discussions and working with different stakeholders varying from global , regional to countries and with suppliers too.
General expectations -
Competencies and Experience
- Experience of IT Service Management and ITIL operational deployment for 3+ years
- Experience of communicating at senior level, influencing and driving direction/change initiatives in complex environments
- Ability to link Service Management measures to strategic goals of the business
- IT, business and supply chain credibility
- Self starter, self motivator, highly resilient
- Strong, confident communication and influencing skills
- Highly developed collaboration and teamwork skills
- Experience of presenting to large audiences
- Experience in people management and motivating across a matrix of teams
- Multicultural awareness
- Fluent in English, although other languages would be desirable
- Diploma/Degree level or equivalent
- ITIL Management Certificate
- Service Management practitioner in one or more areas