Retail Operations Executive

Job Descriptions

The Retail Operations Executive is the main channel between the management and retail, the ideal candidate will be responsible for overseeing the day-to-day operations of retail stores, ensuring efficient processes, exceptional customer service, and achieving sales targets. This role demands strong leadership, organizational skills, and a deep understanding of retail operations in the fast-paced fashion sector.

Retail Sales Operation

• Ensure that all retail operations run smoothly on a daily basis.
• Monitor store performance and implement improvements where necessary to meet sales targets.
• Supervising and guiding staff toward maximum performance.
• Collaborate with store managers to ensure team members are properly trained and equipped to meet operational standards.
• Preparing and controlling the outlet’s budget aiming for minimum expenditure and efficiency.
• Responsible for motivating and engaging staff to ensure the staff represents and embraces Naelofar values and understands the goals and ensures excellent customers’ shopping experience and a positive image of the Brand.
• Optimize efficiency and oversee the day-to-day work and operations of boutique outlets to ensure compliance with company rules and guidelines.
• Conduct audit checks, provide feedback and suggestions to retail outlets in charge and perform follow ups.
• Support marketing activities to ensure excellent execution of promotions and merchandising.
• Monitor daily and monthly sales achieved for all boutique outlets and verify sales transactions to resolve all discrepancies.
• Generate and analyze operational reports, including sales data, stock levels, and customer feedback.
• Maintain good rapport with all staff, customers as well as suppliers.
• Provide insights and recommendations to senior management on store performance, potential improvements, and emerging trends.
• Monitor key performance indicators (KPIs) such as sales per square foot, customer satisfaction, and inventory turnover.
• Able to perform other duties and responsibilities assigned by the Company from time to time.
  
  
  

People Development & Sales Team Management

• Assist in the recruitment, onboarding, and training of retail staff on operational procedures, product knowledge, and customer service practices.
• Lead, train, motivate and develop retail staff in promoting courtesy and improving customer service standards.
• Develop and maintain employee schedules, ensuring the store is appropriately staffed during all shifts.
• Evaluate staff performance and provide guidance or support as needed to enhance employee productivity and morale.
  
  
  

Inventory Management

• Oversee the inventory management process, ensuring stock levels are optimized and well-organized.
• Conduct regular stock audits, track product movement, and report discrepancies to management.
• Manage stock replenishment, transfers, and returns to ensure availability of products while minimizing losses.
• Ensure that all products are properly stored and handled according to safety and quality standards.
  
  
  

Customer Focus

• Handle and respond to customers' complaints when required.
• A well-thought out customer support strategy.
• Listening and implementing customer feedback.
• Building personalized experiences.
• Evolving based on customer needs.
• Creating a customer-focused culture with staff.
  
  
  

Educations and Skill requirement

• Diploma in Business Administration / Retail Management or in any related field
• At least 2+ years experience in Retail / Fashion retail
• Fluent in English & Bahasa Malaysia (written and spoken)
• Proficient in Microsoft applications, especially advanced excel & Google Excel
• Communication and Interpersonal Skills
• Critical thinker and analytical problem solver
  
  
  

Interested candidates please submit your application through Jobstore