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Customer Service Representative - Working From Home

  • Full Time, onsite
  • Career International 科锐国际
  • Kawasan Sekitar Kuala Lumpur, Malaysia
Salary undisclosed

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Responsibilities:

  • Assist customer issues via chat with excellent quality customer service.
  • Coordinate between customers/vendors/riders and other teams to identify and troubleshoot daily operational issues swiftly and effectively.
  • Listen attentively to customer needs/concerns and demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Perform proactive follow-up with other support team members to ensure efficient resolution to customer requests.
  • Develop excellent product knowledge to enhance customers’ experience and support.
  • Adhere to the quality process set to ensure that we are providing accurate and timely service to the customers.
  • Handle complaints, and provide appropriate solutions and alternatives within the allocated time.
  • Work on personal and team goals as part of a dynamic team in a fast-paced environment.

Benefits:

Work from home policy - Employees with good performance may work from home after onboard 3 months.

Work Location: Sunway Visio Tower

Qualifications:

  • SPM holders and above
  • Must be able to work on rotational shifts including night shift (Public Holidays & Weekends)
  • Must be able to read and type in Traditional Mandarin
  • Fresh graduates are welcomed
  • Must possess a customer-centric commitment
  • Ability to maintain composure in a multi-tasking, high-energy environment
  • Detail-oriented