Customer Service Representative - Working From Home
Salary undisclosed
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Responsibilities:
- Assist customer issues via chat with excellent quality customer service.
- Coordinate between customers/vendors/riders and other teams to identify and troubleshoot daily operational issues swiftly and effectively.
- Listen attentively to customer needs/concerns and demonstrate empathy while maximizing opportunity to build rapport with the customer
- Perform proactive follow-up with other support team members to ensure efficient resolution to customer requests.
- Develop excellent product knowledge to enhance customers’ experience and support.
- Adhere to the quality process set to ensure that we are providing accurate and timely service to the customers.
- Handle complaints, and provide appropriate solutions and alternatives within the allocated time.
- Work on personal and team goals as part of a dynamic team in a fast-paced environment.
Benefits:
Work from home policy - Employees with good performance may work from home after onboard 3 months.
Work Location: Sunway Visio Tower
Qualifications:
- SPM holders and above
- Must be able to work on rotational shifts including night shift (Public Holidays & Weekends)
- Must be able to read and type in Traditional Mandarin
- Fresh graduates are welcomed
- Must possess a customer-centric commitment
- Ability to maintain composure in a multi-tasking, high-energy environment
- Detail-oriented