Field Services Engineer - Malaysia
About CATL
CATL invites you to continue our legend of green energy!
CATL is a World Fortune 300 Company, a global leader who provides premier EV battery and energy storage battery for the world. CATL's EV battery consumption volume has ranked No.1 in the world for seven consecutive years and global energy storage battery shipment has also ranked No.1 for three consecutive years.
Job Description
1. Field service execution inc. battery diagnosis, repair, and maintenance;
2. Service campaign execution, sometimes under remote instruction;
3. Lead regional service agents’ task assignment, supervising, and technical support;
4. Support of work order submission of regional service agents;
5. Handle regional project emergencies;
6. Effectively meet customer needs, front-end build proactive customer relationships and take responsibility for customer satisfaction;
7. Provide technical consultation on-site or remotely for customers, inc. their local dealers, distributors, end users, etc;
8. Coordinate quality, system and emergency issues with relevant departments and also provide on-site support inc. data collection, massive rework, commissioning, etc;
9. Report to regional service manager.
Job Requirement
1. Bachelor/Master degree, science or engineering background;
2. Three years or more experience of on-site maintenance in battery-related industries;
3. Familiar with the automotive industry, battery industry, battery structure principle, battery common maintenance knowledge;
4. Bilingual in Mandarin and English, familiar with Office software, capable of document drafting, customer communication skills, strong communication and coordination skills with multiple parties, and the ability to track long-term complex problems till closure;
5. Having electrician foundation, understanding after-sales system, and having battery maintenance knowledge would be advantageous. Speaking fluent Chinese is a huge bonus;
6. Require strong team spirit, can accept business travel and flexible working schedule, and can perform well under pressure;
7. Job location is open to all major cities in Malaysia.