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Associate, Customer Acquisition (English Speaker)

Salary undisclosed

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About the Company

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

About the Role

The Associate Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

Responsibilities

  • Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up-sell opportunities
  • Provide accurate weekly/ monthly/ quarterly sales forecast
  • Mastery of product knowledge and technical understanding of services to assess client requirements
  • Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
  • Manage external competitive pressures and handle objections to retain customers or win new customers
  • Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
  • Work with your team and management to provide a professional experience during all interactions with customers and prospects
  • Maintain the customer management system (CRM) to ensure all relevant data is captured
  • Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
  • Work with a team and report directly to a Sales Manager

Requirements:

  • Bachelor’s degree or higher in a relevant field.
  • Fluent in English, with strong verbal and written communication skills.
  • Minimum 1 year of experience in Inside Sales, Outbound Sales, or Technical Sales.
  • Customer service experience is an added advantage.
  • Proficient in Microsoft Office applications such as Excel, Word, and Outlook.
  • Familiarity with CRM tools and sales software is a plus.
  • Strong problem-solving abilities and customer-focused mindset.
  • Excellent organizational and time management skills.
  • Ability to work independently and as part of a team in a fast-paced environment.