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Content Reviewer (Arabic)

Salary undisclosed

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Job Location: KL, Malaysia

Language : Arabic and English (proficient)

Role & Responsibilities:

Moderate content to ensure accurate and precise decision is applied in the online space in compliance with client’s policies and guidelines

Gaining full understanding and in-depth knowledge of client policies and guidelines

Reviewing user generated content and editorial generated content including but not limited to text, images, audios, videos

Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images

Identifying improvement opportunities and solutions to problems

Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner

Review the reported content within agreed turnaround times and standards of quality

Recognize trends and patterns, and escalate issues outside of the established policies

Use market specific knowledge and insights to spot and scope solutions to improve the support of user community

Ensure on meeting daily KPIs

Ensures that the process is followed correctly in Service Operations

Ability to learn to work with customer internal tools

Maintain a high degree of confidentiality while meeting strict deadlines

Other Requirements

Willing to work in 24x7 environment

Should be comfortable working with explicit & sensitive content

Ability to manage critical situations with minimum supervision

Good interpersonal and communication skills

Ability to perform in adverse situations

Job Location: KL, Malaysia

Language : Arabic and English (proficient)

Role & Responsibilities:

● Moderate content to ensure accurate and precise decision is applied in the online space in compliance with client’s policies and guidelines

● Gaining full understanding and in-depth knowledge of client policies and guidelines

● Reviewing user generated content and editorial generated content including but not limited to text, images, audios, videos

● Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images

● Identifying improvement opportunities and solutions to problems

● Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner

● Review the reported content within agreed turnaround times and standards of quality

● Recognize trends and patterns, and escalate issues outside of the established policies

● Use market specific knowledge and insights to spot and scope solutions to improve the support of user community

● Ensure on meeting daily KPIs

● Ensures that the process is followed correctly in Service Operations

● Ability to learn to work with customer internal tools

● Maintain a high degree of confidentiality while meeting strict deadlines

Other Requirements

● Willing to work in 24x7 environment

● Should be comfortable working with explicit & sensitive content

● Ability to manage critical situations with minimum supervision

● Good interpersonal and communication skills

● Ability to perform in adverse situations