Senior Manager/Senior Specialist, Operations Excellence

Key Responsibilities: -

Business Project Management.

Managing Role

• Advice team on how to plan time, cost and resources effectively to ensure timeline is met and risk is managed.
• Ensure project management plan's deliverables are executed accordingly by team.
• Coaching to ensure team well equipped with relevant technical knowledge.

Initiation

• Lead the discussion within business users and relevant parties to determine the nature and scope of the project/initiative.
• To understanding the business environment and making sure that all necessary controls are incorporated into the project/initiative.
• Analyzing the business needs/requirements in measurable goals, reviewing the current operations, financial analysis of the costs and benefits including budget, stakeholders’ analysis including users and support personnel for the project/initiative and preparing the project/initiative charter including costs, tasks, deliverables and schedules.

Planning

• Craft out the project/initiative scope which includes timeline, resources, estimated cost, risk and etc.
• Ensure respective trainings in place, when necessary, especially if there are changes in system or process.

Execution

• Ensures that the project/initiative plan is executed accordingly.
• Properly allocate, coordinate and manage resources, materials and budgets.

Monitoring & Control

• Monitoring and controlling of those processes performed to observe project/initiative execution so that potential problems can be identified in a timely manner and corrective action can be taken, when necessary.
• Measure and track the ongoing project/initiative activities and deliverables, monitor the project/initiative variables (cost, effort, scope, etc.) against the project/initiative plan and identifying corrective actions to address issues and risks properly (if any)
• Ensure adherence to timelines.
• Keep team members and stakeholders informed of key developments, decisions, issues, and changes to the project/initiative plan.
• To ensure project/initiative/system readiness and proper sign-off before launching/go live.
• Post launching/go live monitoring on performances.

Closure

• Post project/initiative implementation review.

Key Qualifications: -

• Bachelor’s Degree in appropriate field of study or equivalent work experience.
• Qualification in project management or equivalent.
• Certified in project management, service lean sigma or Six Sigma is a plus.
• Working experience in Insurance Industry, preferably in General Insurance or Project Management with minimum 5 years’ experience.
• Knowledge of the general insurance’s market landscape, and able to translate into performance target.
• Strong expertise in insurance products and operations.
• Knowledge of both theoretical and practical aspects of project management.
• Proficient in project management software.
• Excellent interpersonal and relationship-building skills.
• Proven experience in people management.
• Planning and organizing.
• Critical thinking and problem-solving skills.
• Influencing and leading along with good stress tolerance.