Customer Service Specialist - Malay/English
Salary undisclosed
Checking job availability...
Original
Simplified
What does a TaskUs Teammate really do? Think of yourself as the backbone of the company, the employee that will provide the best and world-class customer experience to your clients.
As a Teammate, you must:
- Responsible for achieving call center metrics and driving sales ecommerce revenue for clients.
- Assist customers in purchasing client products online, by walking them step by step through purchase, or building a custom cart and sending the link to the customer for purchase.
- When customer is unable to purchase online, create sales lead in CRM to be serviced by sales team
- Triage support and billing inquiries and direct customers to the appropriate channels
- Inbound only, no outbound service required
So, do you have what it takes to become a teammate? We’re looking for someone who:
- Is willing to work on-site
- Has 1 year customer service or sales experience.
- Able to speak in Malay & English. This is required as Teammates will provide support for Malay/English customers.
- We are open for local Malaysian.
- Has strong verbal, written & comprehension skills
- Is computer literate and proficient to use Windows OS, Apple OS X, MS Office & Google applications
- Meets the typing requirement (30WPM for Voice)
- This is an office hour position, servicing Malaysia operation hours. (Monday to Friday)