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Customer Service (Shift-Based) (Glenmarie, Shah Alam)

Salary undisclosed

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Job Summary

We are looking for a Customer Service who will be responsible for assisting customers via phone, chat and email. This role requires handling customer inquiries, resolving complaints, and ensuring customer satisfaction. The position is shift-based, including evenings, weekends, and public holidays.

Key Responsibilities

  • Respond promptly to customer inquiries through multiple channels (phone, email, chat, and social media).
  • Provide accurate information about products, services, and company policies.
  • Handle and resolve customer complaints in a professional and timely manner.
  • Assist customers with order processing, payment issues, and return requests.
  • Coordinate with internal teams (operations, logistics, and sales) to resolve customer concerns.
  • Maintain detailed records of customer interactions and transactions.
  • Follow up with customers to ensure satisfaction and build long-term relationships.
  • Stay updated on company products, promotions, and policies.
  • Work in rotational shifts, including evenings, weekends, and public holidays.

Requirements

  • Previous customer service experience (preferably in e-commerce or automotive industry).
  • Strong communication in English and Malay.
  • Ability to handle high-volume customer interactions efficiently.
  • Proficiency in using customer service software and CRM tools.
  • A problem-solving mindset with a positive attitude.
  • Flexibility to work different shifts, including nights and weekends.
  • Passion for motorcycles is a plus!

Why Join Us?

  • Be part of a fast-growing and innovative platform in the motorbike industry.
  • Work in a creative and dynamic environment.
  • Career growth and professional development opportunities.

If you are passionate about customer service and enjoy working in a fast-growing company, apply now and be part of the iMotorbike team!