Service Manager

Make A Difference For Those Who Make The World

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you? Join our top-notch team of nearly 60,000 professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT, CRAFTSMAN, CUB CADET, STANLEY and BLACK+DECKER

What You’ll Do

• Manage service operations to optimize Service Department processes to ensure internal and external customer satisfaction
• Organize service training for Authorized Service Centers
• Appoint, control and train Authorized Service Centers
• Manage spare sales, parts ordering and inventory; ensure adequate supply of fast moving SKUs whilst keeping inventory at targeted levels
• Work with Finance to ensure right pricing structures for spare part products
• Work with sales and marketing to provide support for sales / promotion activities.
• Review and improve existing service processes to ensure quick repair turnaround times and increase customer satisfaction
• Review and improve existing service network to ensure effective coverage on support to customer.
• Coordinate with dealer on product service requirements
• Implement and maintain service-related Key Performance Indexes for the country

Who You Are

You always strive to do an outstanding job and are self-motivated. You care about quality – at every level. You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. In fact, you embrace it. You also have:

• At least an Engineering Diploma
• At least 5 years’ experience in running service operation as well as service management program
• Experience in consumer services will be an added advantage.
• Strong management and leadership capability
• Good communication and interpersonal skills
• Good analytical thinking and decision-making skills
• Proficient in MS Office application and basic computer application. SAP knowledge is an advantage.

How You’ll Feel

Being Part Of Our Team Means You’ll Get To

• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
• Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera , and online university.
• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity, and inclusion.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.

Make A Difference For Those Who Make The World™

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of nearly 60,000 professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, CRAFTSMAN®, CUB CADET®, STANLEY® and BLACK+DECKER®

What You’ll Do

• Manage service operations to optimize Service Department processes to ensure internal and external customer satisfaction
• Organize service training for Authorized Service Centers
• Appoint, control and train Authorized Service Centers
• Manage spare sales, parts ordering and inventory; ensure adequate supply of fast moving SKUs whilst keeping inventory at targeted levels
• Work with Finance to ensure right pricing structures for spare part products
• Work with sales and marketing to provide support for sales / promotion activities.
• Review and improve existing service processes to ensure quick repair turnaround times and increase customer satisfaction
• Review and improve existing service network to ensure effective coverage on support to customer.
• Coordinate with dealer on product service requirements
• Implement and maintain service-related Key Performance Indexes for the country

Who You Are

You always strive to do an outstanding job and are self-motivated. You care about quality – at every level. You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. In fact, you embrace it. You also have:

• At least an Engineering Diploma
• At least 5 years’ experience in running service operation as well as service management program
• Experience in consumer services will be an added advantage.
• Strong management and leadership capability
• Good communication and interpersonal skills
• Good analytical thinking and decision-making skills
• Proficient in MS Office application and basic computer application. SAP knowledge is an advantage.

How You’ll Feel

Being Part Of Our Team Means You’ll Get To

• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
• Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera ®, and online university.
• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity, and inclusion.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.