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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
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  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

L2 Network and System Support

Salary undisclosed
Checking job availability...
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Job Summary:

As an L2 Network and System Support Engineer, you will be responsible for troubleshooting and resolving escalated technical issues related to network infrastructure, servers, cloud services, and end-user computing in a fast-paced Managed Service Provider (MSP) environment. You will act as an escalation point for L1 technicians, provide proactive system monitoring, and collaborate with senior engineers on complex issues.

Key Responsibilities:

Technical Support & Troubleshooting

• Provide L2 support for network, system, and cloud-related incidents and service requests.

• Troubleshoot and resolve network issues related to routers, switches, firewalls, and VPNs.

• Diagnose and fix server issues (Windows/Linux) related to Active Directory, DNS, DHCP, and virtualization (VMware/Hyper-V).

• Handle escalations from L1 support and ensure timely resolution.

• Perform root cause analysis (RCA) on recurring incidents and recommend preventive measures.

• Support Microsoft 365, Azure, AWS, and other cloud services.

• Troubleshoot and support backup and disaster recovery solutions.

System Administration & Monitoring

• Manage and maintain Windows and Linux servers, including security patching and performance tuning.

• Configure and maintain network devices (Cisco, Fortinet, Palo Alto, etc.).

• Monitor infrastructure using RMM (Remote Monitoring & Management) tools and proactively resolve issues.

• Manage user accounts, permissions, and group policies in Active Directory and Azure AD.

• Perform regular backup and disaster recovery testing.

Customer & Vendor Communication

• Provide excellent customer service and maintain professional communication with clients.

• Work with third-party vendors for hardware/software troubleshooting and escalations.

• Assist in onboarding new clients by setting up IT infrastructure and documentation.

Documentation & Process Improvement

• Maintain accurate documentation of issues, resolutions, and client configurations in ITSM tools.

• Assist in creating and improving SOPs, best practices, and knowledge base articles.

• Participate in internal training and mentoring of L1 engineers.

Required Skills & Experience:

• 3+ years of experience in IT support, preferably in an MSP environment.

• Strong knowledge of Windows Server (2016/2019/2022) and Linux administration.

• Hands-on experience with network troubleshooting (TCP/IP, VLANs, VPNs, firewalls, DNS, DHCP, etc.).

• Proficiency in Microsoft 365, Azure AD, Exchange Online, and SharePoint administration.

• Experience with virtualization technologies (VMware, Hyper-V).

• Familiarity with backup solutions (Veeam, Acronis, Datto) and disaster recovery planning.

• Strong troubleshooting skills for hardware, storage, and cloud infrastructure.

• Experience with ITSM tools (ServiceNow, ConnectWise, Autotask, etc.).

• Understanding of security best practices, including endpoint protection and patch management.

• Knowledge of scripting (PowerShell, Bash, or Python) is a plus.

Certifications (Preferred but not required):

• CompTIA Network+ / Security+

• Microsoft Certified: Azure Administrator Associate

• Cisco CCNA

• VMware VCP

• ITIL v4 Foundation

Soft Skills:

• Strong analytical and problem-solving abilities.

• Excellent communication and customer service skills.

• Ability to work independently and as part of a team.

• Ability to manage and prioritize multiple tasks in a fast-paced environment.

Work Environment & Schedule:

• Hybrid or remote work flexibility (based on company policy).

• Rotational on-call support for critical incidents.

• Fast-paced MSP environment with exposure to diverse client infrastructures.