Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Service Desk Analyst

Salary undisclosed
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JOB DESCRIPTION

· Provide first level contact and convey resolutions to customer issues

· Provide assistance by phone, email and/or chat using a ticket management system

· Quickly and accurately determine incident scope and impact

· Properly escalate unresolved queries to the next level of support

· Follow up with customers, provide guidance and see problems through to resolution

· Follow up on tickets at pre-defined intervals until resolved

· Track, route and redirect problems to correct resources

· Walk customers through problem solving process

· Update customer data and produce activity reports

· Update the internal knowledgebase with issue resolution details

· Utilise excellent customer service skills and exceed customers’ expectations

· Preserve and grow on knowledge of Service Desk procedures, products and services

REQUIREMENT

· Open to fresh Degree graduate preferably Computer Science/Information Technology Engineering (Computer/Telecommunication) or equivalent

· Candidate who possess a Diploma or Advanced/Higher/Graduate Diploma

· Proficiency in English and Bahasa Malaysia

· Hardworking and willing to learn new knowledge

· Good troubleshooting and multi-tasking skills

· Good interpersonal and customer care skills

· Good analytical and problem-solving skills

· Ability to deal with difficult callers

· Willing to work in 24/7 shift environment

· Possess own transport