Head of Corporate Affairs
Salary undisclosed
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Key Responsibilities:
- Responsible in monitoring corporate website, industry data, social media channels and reviews. This include ensuring consistency in brand messaging, visual identity, and creative direction across all channels, including print, digital, and social media.
- Manage the development and implementation a comprehensive corporate communications strategy include development of internal communication channels and relevant initiatives to effectively communicate the Company's vision, mission, and key messages to internal and external stakeholders.
- Oversee the Customer Care team in delivering exceptional service and support to homebuyers throughout the entire lifecycle of their homeownership journey.
- Manage all aspects of event logistics, including venue selection, vendor management, budgeting, and onsite coordination, to ensure seamless execution and successful outcomes.
- Establish and maintain relationships with media, industry influences, and community leaders to amplify the Company's voice and share its impact on affordable housing in Malaysia. This includes collaborating with internal stakeholders and external agencies to develop creative solutions that resonate with target audiences and enhance brand perception
- Serve as the Company's spokesperson, handling media inquiries, press releases, and public relations activities to proactively manage the Company's reputation and enhance its visibility in the industry.
- Serve as the primary point of contact for government agencies, regulatory bodies, and relevant stakeholders, representing the Company's interest and advocating for policies that support affordable housing development.
- Principally own and drive the agenda on government relations with a focus on influencing government policy and decision making between stakeholder and PR1MA. This includes leverage events as opportunities to engage with stakeholders, build brand awareness, and foster community relationships, reinforcing the Company's commitment to affordable housing and social responsibility.
- Implement feedback mechanisms and customers satisfaction surveys to gauge satisfaction levels, identify areas for improvement, and drive continuous enhancement of the customer experience.
- Manage Company's incident management team during crisis management and support the development of response plans that protect the Company's corporate reputation. This include lead in management of key stakeholders during crisis situations, including advising top management or relevant Heads in the handling of stakeholders, to ensure PR1MA’s public and private interests are continuously safeguarded and protected.
- Develop and implement customer service standards, policies, and procedures to ensure prompt resolution of inquiries, complaints, and issues raised by customers.
- Monitor regulatory developments and legislative changes that may impact the Company's operations, providing timely insights and recommendations to senior management.