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Customer Support (Home Fibre) - up to RM3400 #XIS96#

RM 3,400 - RM 3,400 / month

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Company Overview: Our client is one of the leading telecommunication providers in Malaysia, offering a wide range of mobile plans and services to meet the needs of its customers in nationwide. The company has invested heavily in its network infrastructure, and has built a high-speed, Fiber-Optic network that covers most of the major cities and towns in Malaysia.

Job Responsibilities

  • Handling incoming calls and enquiries from Home Fibre customers with demonstration of excellent customer service skills to meet and exceed customers’ expectations.
  • Follow up and resolve customers complains and ensure it is close to satisfaction.
  • Always work closely with team members and leaders to achieve quality results and productivity.
  • Ensure efficient escalation of priority request/feedback towards effective resolution.
  • Participate in ad hoc projects as required.
  • Proactively identify areas of service and procedural improvement and make recommendations to the team leader.
  • Upsell and cross- sell skills with ability to provide alternate solutions and suggestions.
  • Any other duties assigned by the team leader.

Job Requirements:

  • Strong communication and interpersonal skills.
  • Able to communicate fluently in English & Bahasa Malaysia.
  • Preferebly in Mandarin Speaker (due to business requirements)
  • Able to work overtime.
  • Having experience in handling fibre products is an added advantage but not a requirement.

Other Details:

  • Basic Salary: RM2500 - RM3400
  • Phone Rebate
  • OT Allowance
  • Shift Allowance