Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Customer Support Specialist

  • Full Time, onsite
  • GOBS Group of Companies
  • Kawasan Sekitar Kuala Lumpur, Malaysia
Salary undisclosed
Checking job availability...
Original
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Job Title: Customer Support Specialist (Entry Level)

Job Objectives:

  • System Implementation Support: We assist customers with setting up and configuring software and systems to ensure a smooth onboarding and implementation process.
  • Customer Journey Progression: Guide customers through their journey with the company, ensuring they fully utilize the system’s features and achieve their business objectives.
  • Customer Retention: Work towards maintaining and improving customer retention by providing consistent, high-quality support and addressing customer needs promptly.

Job Description:

Key Responsibilities:

  • Customer Communication: Engage with customers daily via WhatsApp groups, providing 1-on-1 group support and committing to responding within 30 minutes. Conduct 10 Zoom meetings with customers weekly to assist with system implementation, address technical issues, and guide them through the platform's features. Schedule and manage daily appointments with customers, aiming for 10 engagements per day to ensure continuous support and progression.
  • System Implementation: Assist customers with the initial setup and configuration of software and systems on the portal web. Provide step-by-step guidance on system settings and customization to meet customers' business needs. Conducted pre- and post-class Zoom sessions with the customer and completed positioning consultation questions with the customer.
  • Customer Journey Support: Guide customers through the various stages of their journey with the system, from onboarding to full adoption of advanced features. Provide ongoing support and advice on best practices to help customers achieve their business goals using the system. Collaborate with internal teams to monitor customer progress and address any roadblocks in their journey.
  • Issue Resolution & Feedback: Identify and report daily bugs and enhancement opportunities, ensuring these are logged in the bug track and enhancement report. Handle customer requests and issues, ensuring a quick and effective resolution by setting clear expectations for turnaround times. Complete and submit monthly customer feedback forms to gather insights and drive continuous improvement in customer support and system functionality.
  • Customer Retention & Relationship Management: Strive to maintain a customer retention rate of at least 80%, building strong, long-lasting customer relationships. Work closely with the Inside Sales Manager/Regional Sales Manager to ensure customer satisfaction and progression through the system.
  • Continuous Improvement: Attend daily briefings and weekly meetings to stay updated on team goals, strategies, and customer feedback. Continuously enhance skills in customer service, communication, and systems.

Requirements & Qualifications

Education & Experience:

  • Bachelor's degree in Business, IT, Communications, or a related field (preferred but not required).
  • 1-3 years of experience in customer support, technical support, or client service.

Technical Skills:

  • Proficiency in CRM tools, ticketing systems, and customer communication platforms.
  • Experience using WhatsApp, Zoom, and email support tools for customer engagement.
  • Basic understanding of software systems, configuration, and troubleshooting.

Soft Skills & Competencies:

  • Excellent communication & interpersonal skills – ability to engage professionally with customers.
  • Strong problem-solving abilities – able to troubleshoot technical issues and provide solutions.
  • Time management & multitasking skills – able to handle multiple customer interactions daily.
  • Customer-focused mindset – proactive in ensuring customer satisfaction and retention.
  • Adaptability & willingness to learn – able to keep up with system updates and industry best practices.

Additional Preferences:

  • Experience working in a SaaS, tech, or service-oriented company is a plus.
  • Knowledge of customer journey management and retention strategies is an advantage.
  • Bilingual or multilingual skills are a bonus, especially if supporting international clients.

Why Join Us?

Be part of a dynamic, customer-centric team that values innovation and collaboration.

Work in a fast-growing industry with opportunities for career growth and skill development.

Gain hands-on experience with cutting-edge technology & software solutions.

Make a real impact by helping businesses optimize their operations with our platform.

Enjoy a supportive, team-oriented work environment where your contributions are recognized.