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Jobs or company...

IT Production Support

  • Full Time, onsite
  • Tata Consultancy Services
  • Wilayah Persekutuan Kuala Lumpur, Malaysia
Salary undisclosed
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About the job

About TCS:

Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral in its operations across 11 countries, 12 delivery centres and 18 offices in Asia Pacific since 2022. This is only the initial stage in TCS’ journey as we strive to achieve long-term net zero emissions by 2030.

Corporate sustainability is embedded in our triple-bottom-line, focusing on people, the planet, and our purpose. Our offices are designed with eco-friendly features that significantly reduce our carbon footprint and enhance energy efficiency. We actively champion green initiatives, such as promoting paperless operations, implementing energy-efficient practices, and fostering employee engagement in sustainability efforts. When you become part of the TCS family, you will play an essential role dedicated to innovation, excellence, and crafting a brighter, greener future together. Join us and be a part of our mission to drive sustainability through technology and talent at Tata Consultancy Services, APAC today.

Please find the job description below

Job Title: IT Production Support

Location: Kuala Lumpur, Malaysia.

Required technical Skills:

  • Strong IT background (either in applicative development or in infrastructure area)
  • Understand or experience in data feeding: MQ, FTPs,
  • Understand or experience in SQL (preferably Oracle): Standard query like select or update
  • Understand or experience in IT incident and problem management procedures of a defined perimeter (preferably in banking/finance or insurance)
  • Strong knowledge (& reporting) of IT ticketing system like Remedy, Service Now and Jira

Required Soft Skills:

  • Excellent people skills and ability to collaborate inter teams and several providers
  • Strong problem solving, analytical, and time management skills as well as resistant to pressure.
  • Strong written and oral communication skills.

Main responsibilities:

  • Support business operations area on functional issues raised on their areas by improving or performing systems configurations in order to resolve them with the help of the necessary providers / vendors or IT teams.
  • Quality and support to solve technical incidents (Minor and major incident) for infrastructure support and the related providers. All of it in accordance with group processes and procedures.
  • Monitor, analyze and reports root cause of system/ production disruption and include
  • recommendations to prevent the reoccurrence of glitches and defects with the help of the necessary providers / vendors or IT teams.
  • Monitor and test functionally the applications perimeter used in the business area.
  • Keep communication and information up to date to their business users and also other IT teams as well as operational risk (through the major incident process)
  • Be aware and participate to change management/release planning to follow on a day to day / week to week basis any possible disruptions of production on given perimeter.
  • Coordination of testing and sanity checks during weekend changes and releases as well as daily IT operational checks.
  • Enrich procedures & documentation about production issues and resolved case.

Thank you for your interest in applying for this position with TCS. We will review your application and will get back to you if we are considering your interest in this opportunity.