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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Customer Service Team Lead

Salary undisclosed
Checking job availability...
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Are you a driven and experienced leader with a passion for customer service? CARSOME, Southeast Asia's largest integrated car e-commerce platform, is seeking a talented Customer Service Team Lead to inspire and guide our team to new heights! If you thrive in a fast-paced environment, love developing talent, and value a rewarding work experience, we want to hear from you!

As a Customer Service Team Lead at CARSOME, you'll play a crucial role in ensuring exceptional customer experiences and driving team performance. You will lead, mentor, and support a team of customer service representatives, empowering them to deliver outstanding service and achieve their full potential.

What You'll Do:

  • Lead & Inspire: Manage, coach, and motivate a team of customer service representatives to achieve performance targets and deliver exceptional customer service.
  • Empower & Develop: Provide guidance, support, and training to team members, fostering a positive and collaborative team environment.
  • Performance Champion: Track team performance metrics, analyze data, and provide regular reports to management. Identify areas for improvement and implement strategies to enhance team performance.
  • Customer Advocate: Resolve complex customer issues and complaints, escalating cases as needed. Ensure customer satisfaction and build strong customer relationships.
  • Process Improvement: Collaborate with internal teams to identify and implement process improvements to enhance efficiency and customer experience.
  • Knowledge Sharing: Contribute to the development of training materials, support documentation, and FAQs for the team.
  • System Management: Utilize CRM software (e.g., Zoho) and CMS tools to track customer interactions, transactions, and team performance.

What You'll Bring:

  • Leadership Experience: Minimum 2 years of experience in a customer service or team leadership role. Experience leading teams in a call center or telesales environment is a plus!
  • Customer Focus: A passion for delivering exceptional customer service and building strong customer relationships.
  • Communication Mastery: Excellent verbal and written communication skills in English and Bahasa Malaysia. Proficiency in Mandarin/Hokkien/Cantonese is a strong advantage.
  • Problem-Solving Prowess: Strong analytical and problem-solving skills with the ability to identify and resolve complex customer issues.
  • Technical Aptitude: Comfortable using CRM software (e.g., Zoho) and CMS tools.
  • Adaptability & Resilience: Ability to multitask, prioritize, and manage time effectively in a fast-paced and dynamic environment.
  • Availability: Willingness to work a flexible schedule, including weekends and public holidays.
  • Automotive Passion (Bonus): Prior experience in the automotive industry is a plus but not required.

Why CARSOME?

  • Make a Difference: Lead a team and contribute to the growth of a leading e-commerce platform.
  • Career Growth: Opportunities for professional development and advancement within a rapidly expanding company.
  • Dynamic Culture: A fast-paced, exciting, and collaborative work environment.
  • Competitive Rewards: Attractive salary and benefits package, including:
  • Generous Leave: 14 days of annual leave plus a birthday leave!
  • Performance Incentives: Earn more with our commission pay structure.
  • Exclusive Perks: Enjoy discounts and deals within the CARSOME ecosystem. (Details to be shared during the interview process.)

Ready to lead a high-performing customer service team? Apply now!