Internship - Consumer Business (Order Management)
- Internship, onsite
- U Mobile
- Kuala Lumpur, Malaysia
Salary undisclosed
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Life at U Mobile
We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.
At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.
Let’s start your journey with an award-winning organization!
#UnbeatableCareerAwaits
Top Reasons To Join Us!
The Day-To-Day Activities
We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.
At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.
Let’s start your journey with an award-winning organization!
#UnbeatableCareerAwaits
Top Reasons To Join Us!
- Awarded For
- Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
- Bronze Winner in Cross-Generational Workforce Engagement (2024)
- Gold Winner for Excellence in Workplace Culture (2021)
- Comprehensive medical, dental, optical and insurance benefits
- Flexi working hours arrangements
- Staff Line & Device Subsidy
- Smart Casual Attire
- Child Parental Care Leave
- Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
- Special employee discounts for selected F&B Brands
The Day-To-Day Activities
- U Home Fiber Order Submission
- Validate customer details (name, IC, address, package).
- Track orders, follow up on unreachable customers, and request necessary documents (IC/passport).
- Confirm orders and schedule appointments based on portal availability.
- Update order trackers for resellers.
- U Home 5G Order Submission
- Track consignment number updates.
- Update order trackers for resellers.
- Handle reseller inquiries and escalations via email & WhatsApp.
- On-Site Fulfillment
- Coordinate installation with the TDC SI team.
- Work with internal network teams for on-site configuration.
- Order Activation
- Upload manual WCF and complete device knock-off.
- Ensure contract terms and discounts (if applicable) are correctly applied.
- Education: Currently pursuing a Bachelor’s degree in Business Administration, Supply Chain Management, Information Technology, Computer Science, Telecommunications, or a related field.
- Minimum CGPA: 3.2
- Duration: At least 3 months
- Detail-Oriented: Able to verify customer details (name, IC, address, package info) accurately.
- Organized: Manage multiple orders, track progress, and follow up on issues.
- Good Communicator: Strong verbal and written skills for handling customers, resellers, and internal teams (via email & WhatsApp).
- Tech-Savvy: Familiar with order processing tools (e.g., CPQ), manual WCF uploads, and device knock-off processes.