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Customer Service Manager / Senior Executive

Salary undisclosed

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-Serve as the primary point of contact for key account customers, ensuring exceptional customer service and prompt issue resolution. -Work closely with internal teams, including Sales, R&D, Production, and Logistics, to oversee the entire OEM project lifecycle. -Coordinate project timelines, track progress, and ensure timely execution from development to final delivery. -Manage material planning and procurement to ensure the timely availability of raw materials and packaging components. -Maintain strong relationships with suppliers, negotiate pricing and terms, and monitor supply chain efficiency. -Oversee production schedules and collaborate with the operations team to ensure on-time delivery. -Monitor and communicate project updates, milestones, and potential issues to all relevant stakeholders. -Identify process improvements to enhance operational efficiency and customer experience. -Prepare and review essential documentation, including contracts, purchase orders, and shipping documents, ensuring accuracy and compliance.