F & B Hostess

Job Scope Summary: A professional hostess prioritizes providing an optimal customer service experience by being proactive, showing initiative, and enhancing guest satisfaction. Beyond serving food and beverages, the role involves ensuring a complete and enjoyable dining experience through efficiency, punctuality, and a pleasant personality. A hostess must maintain excellent self-presentation, personal hygiene, and possess in-depth knowledge of the products and establishment. Their responsibilities extend across various service areas, including the swimming pool, Gspot, Café 168, and room service. Key Responsibilities: - Ensure a complete and satisfying guest dining experience, including preparation, service, and clearing. - Handle reservations, greet guests, and manage seating arrangements. - Maintain cleanliness and organization of the outlet. - Promote cross-selling of other outlets to enhance guest experience. - Create a memorable and enjoyable experience for guests. - Focus on key operational areas: guest relations, sales and revenue, and performance standards. - Demonstrate strong performance in four major areas: guest engagement, technical proficiency, merchandising, and teamwork. - Contribute to a seamless operation and ensure every guest leaves satisfied. Job Types: Full-time, Permanent Pay: From RM2,000.00 per month Benefits: - Opportunities for promotion - Professional development Schedule: - Afternoon shift - Evening shift - Night shift - Rotational shift Supplemental Pay: - Overtime pay - Yearly bonus