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Customer Success Architect

Salary undisclosed

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• Take ownership of a select group of strategic customer accounts. • Build and maintain strong relationships with senior stakeholders within the customer’s organization. • Onboard customers and assist them in defining and achieving their success criteria. • Act as the primary advocate for customers, ensuring their objectives and outcomes are understood and prioritized. • Develop and maintain a Customer Success Plan for assigned accounts, outlining customer goals and timelines. • Serve as a point of escalation for customer issues and collaborate with internal teams to ensure timely resolutions. • Drive upsell and cross-sell opportunities within the customer base. • Collaborate with Sales Specialists to identify and pursue new expansion opportunities.