Specialist, Partner Success (Native Korean Speaker)

**OPEN TO NATIVE KOREAN ONLY** Duties and Responsibilities: -Drive customer retention and revenue growth for an established customer base -Achieve defined metrics by enabling the sale of products/services to a portfolio of strategic channel engagement partners -Provide accurate weekly/monthly/quarterly sales forecasts -Conduct monthly/quarterly consultative reviews and health checks analyzing business needs -Create talk tracks specifically related to customer health and use predictive data to identify ‘at-risk’ customers -Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and leverage feedback to drive change -Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and internal teams -Facilitate and drive calls with channel partner to share best practices, communicate and drive channel programs and strategic growth opportunities to expand business -Ensure value visible to client by sharing insights with proactive engagement on key initiatives -Create, develop and deliver training to the sales team, sharing key learnings and reinforcing the unique value and benefits of products -Manage high volume of customer contacts through phone and email each day - Ensure high level of professionalism during all interactions with customers and prospects -Effectively partner and build strong business relationships with both internal and external stakeholders and global peers to ensure customer expectations are met -Collaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience -Maintain a high level of CRM hygiene to ensure all relevant data is captured in a timely and consistent manner -May potentially attend vendor events -Must be a Native Korean Speaker