Guest Service Manager

Job Scope Summary: As a Guest Service Manager, you play a key position within g hotel. Your role revolves around ensuring guests have a positive and memorable experience during their stay. As a Guest Service Manager, plays a pivotal role in orchestrating guest experiences, managing guest service operations, and leading a team dedicated to delivering exceptional hospitality. Key Responsibilities: 1. Customer Service – Ensure guests have a great experience by training and guiding the front desk and guest service staff. 2. Guest Relations – Build good relationships with guests, handle concerns, and assist VIPs when needed. 3. Team Management – Oversee the reception team, manage schedules, and train staff for better performance. 4. Daily Operations – Supervise front desk tasks, check-ins, reservations, and billing to ensure smooth service. 5. Problem Solving – Handle guest complaints and conflicts professionally and efficiently. 6. Quality Control – Monitor service standards, review guest feedback, and improve overall experience. 7. Sales & Revenue – Boost hotel revenue by promoting room upgrades and maximizing occupancy. 8. Teamwork – Work closely with other departments like housekeeping and maintenance for smooth operations. 9. Training & Growth – Provide ongoing staff training and coaching to maintain excellent service. 10. Guest Feedback & Reports – Collect and analyze guest reviews to improve service and recognize top-performing staff. Job Types: Full-time, Permanent Pay: From RM3,000.00 per month Benefits: - Opportunities for promotion - Professional development Schedule: - Afternoon shift - Evening shift - Night shift - Rotational shift Supplemental Pay: - Overtime pay - Yearly bonus