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Senior Manager, Service Engineer

Salary undisclosed

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Responsibilities:

  • Oversee the implementation of market service standards and ensure consistent service quality management across all operations.
  • Lead the execution of market service policies, ensuring successful implementation and compliance with company guidelines.
  • Develop, manage and continuously improve the market customer care and development system to drive customer satisfaction and loyalty.
  • Drive market service marketing initiatives, oversee service provider operations, and manage business performance to meet key service goals.
  • Manage the development and optimization of after-sales services, including used car circulation and charging pile installation.
  • Collect and analyze pricing data for spare parts, supplies, and labor hours, and establish competitive pricing strategies in alignment with headquarters’ requirements.
  • Oversee the integration and deployment of digital service systems to enhance operational efficiency and service delivery.
  • Lead the management of customer complaints, ensuring effective resolution and maintaining a high level of customer satisfaction.
  • Coordinate after-sales training initiatives, ensuring alignment with market service standards and continuous professional development of the team.

Requirements:

  • Hold a degree in Engineering or a related field with minimum of 5-7 years of experience in service management, preferably in a senior role within the automotive industry.
  • Strong leadership and team management skills.
  • Exceptional problem-solving abilities and technical expertise in automotive systems.
  • Excellent communication skills for dealing with customers, suppliers, and internal teams.
  • Proficiency in using service management software and diagnostic tools.
  • Show strong organizational skills and the ability to manage multiple tasks efficiently.
  • Have a solid understanding of service-related key performance indicators (KPIs) and the ability to measure and improve performance.
  • Ability to work under pressure and meet deadlines.